For general support information (ie, something other than "you broke my *"), please make sure you have read through the Support pages and tried using the Discussion Forums first. Bur.st support gets a lot of email and is manned entirely by unpaid volunteers.
If you're requesting an additional service on your account, please use the Request Service web-form on the Services page.
For general inquiries:
(please read above before emailing).
For abuse complaints:
If your support query is urgent, place the word "URGENT" in the subject of the email and it will get moved to the top of the support queue.
Snail mail
Bur.st Networking Inc
PO Box 3299
Broadway-Nedlands WA 6009
Australia
Telephone
For dire emergencies, please telephone 0415 924 736 (always available) and leave a message. A "dire emergency" is considered to be a major fault at Bur.st that affects more than one user. If it only affects you and no-one else, please email .
Please note that the above number does not receive SMS - it simply diverts to who-ever's on call.
Bur.st is fueled by user donations.
- Visit this page to learn how to donate and help to keep us up and running.
- Donating users can request additional services by clicking here.
- If you do donate, fill out the donation form so it is registered with our system.
Bur.st is proud to be a member of the Western Australian Internet Association.
